1. What is a Third-Party Administrator?
A Third-party administrator (TPA) is a company that offers support to insurance companies, mutual funds, self-funded schemes, and other payers by providing them with operational services and customer support such as healthcare benefits management, claims processing and adjudication, and network management.
2. How do I install the GlobeMed FIT mobile application?
To install the GlobeMed Bahrain mobile application, GlobeMed FIT, please follow the steps below:
- Go to the Apple Store or PlayStore, search for GlobeMed FIT, or click on the QR code.
- Once installed, open the application and select the country: Bahrain
- Fill all the information under Sign up.
- Insert your username and your default password:
- Username: Your CPR number
- Password: Your year of birth, this is your default password set by the system for the first time. You will be automatically asked to change it.
3. How can I find a healthcare provider under the GlobeMed Bahrain network?
To locate a healthcare provider, please download our mobile application, GlobeMed FIT, available for free on the Apple Store and Play Store. Please click here to install it.
You can find all healthcare providers within GlobeMed Bahrain network under the “Find Medical Facility” in GlobeMed FIT app.
4. How do I become part of the GlobeMed Bahrain healthcare provider network?
In order to become part of our diversified healthcare providers network, please click here.
5. How can I access GlobeMed Bahrain healthcare provider network?
In order to access GlobeMed Bahrain healthcare provider network, kindly present your digital/physical insurance card, a personalized card issued in your name facilitating your access to the healthcare services covered under your health insurance scheme.
6. What do I have to do prior to my visit at healthcare providers?
If you have an appointment at one of the healthcare providers contracted with GlobeMed Bahrain, make sure to have the documents below:
- List of all the medications you are currently taking.
- Your recent lab test results
- Your digital/physical insurance card
- Your CPR ID
- List of all the symptoms you are currently having, by mentioning the first date you have been feeling them.
7. Am I covered outside Bahrain?
If you are outside Bahrain and would like to know if your medical insurance policy covers you while abroad, kindly contact us on + 973 17510187 or our toll-free number 80001881 or by email customercare@globemedbahrain.com
8. Why was my approval request rejected?
To inquire about the reason of your rejected claims, kindly contact our 24/7 hotline on +973 17510187 or our toll-free number 80001881 or by email customercare@globemedbahrain.com.
9. How do I submit a reimbursement claim online?
In order to submit a claim for reimbursement, you may submit it through;
- Mobile App
- Email cr@globemedbahrain.com
- Insurance Company
- HR Department
10. How do I submit a complaint?
To submit a complaint, please click here
