Customer Service
A. Contact Center
Our Contact Center is equipped with multi-lingual and skilled agents ready to assist insured members around the clock. Powered by a state-of-the-art CRM solution, we guarantee effective handling of enquiries and grievances with configurable SLA’s, notifications and escalation processes. Also, all calls are recorded for quality assurance and performance improvement.
Contact Center Tel: +973 17510187
Hotline Number: 80001881
B. Advanced Self-service Tools – GlobeMed FIT, Mobile App
GlobeMed FIT mobile app is available on App and Play stores, and it's our self-service health insurance app and digital wellness tool. It allows your insured members to manage their insurance online, anytime, anywhere!
- Insured members can manage their claims and those of their dependents including reimbursement & chronic prescription refills, and pre-approval requests
- Use the e-card to access healthcare facilities
- Access chronic medications details such as name and dosage, side effects, counseling info, and pill reminder.
- Locate the nearest healthcare provider within the network
- Access policy details, and much more.
Furthermore, the app supports insured members in their health journey through its wellness module.
C. Field Offices
We are in the process of opening field offices in several hospitals, stay tuned!
